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Recurring failed payment attempts on active subscription

Hello,

I'm experiencing an issue with my billing. Two payment attempts were made one succeeded and one failed. Despite having an active subscription, I'm still seeing repeated payment attempts. The failed transaction keeps retrying, and I'm unable to stop it.

Could you please look into this and help resolve it ?

Best regards

Status: Completed1 comment

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Comments1

  • Nigel Yong

    Team•

    Apr 24

    Hi Issam, I confirm the duplicate payment has stopped. Thanks!